Famous Measuring-Training Story from Neil Rackham

Update May 2014

Sarah Boehle wrote an article that included Neil Rackham's famous story on the dangers of measuring training only with smile sheets. The story used to be available from Training Magazine directly, but after some earlier disruptions and recoveries at Training Magazine, their digital archive was reconstituted and currently only goes back to 2007.

Fortunately, you can read the article here.