The Performance-Focused Smile Sheet Workshop

Gold-Certification Online-Anytime Edition

What’s in the Workshop?

The workshop is an online self-paced learning experience designed and created by Will Thalheimer, the author of the award-winning book.

  • Learning Time: Between five and ten hours.
  • Included for Free: One eBook version of the book.
  • Learning Modalities: Short videos, reflection questions, scenario-based questions, selected readings, challenging assessments, and more.
  • LTEM Assessment Level: Tier-5, Realistic decision-making scenarios.
  • Requirements for Credential: Successful performance on two LTEM Tier-5 assessments, plus thoughtful participation throughout the experience.
  • Workshop Start and End Dates: You can begin the workshop at anytime and take as long as you want to finish it (until we unplug the lights).
  • Group Discounts: Contact Will Thalheimer (by clicking here) to ask about group discounts or to schedule your team for a private or tailored workshop.

Your Investment: The introductory price of the workshop is $425 per person.

Private Workshops

Organizations can opt to utilize a private cohort of participants, including the ability to guide and tailor aspects of the workshop.

  • Learning Time: Can be expanded to enable content and discussions to be added by your moderators.
  • Requirements for Credential: Remain the same.
  • Workshop Start and End Dates: You can specify the start and end dates of the workshop and the modules within.
  • Group Discounts: Contact Will Thalheimer (by clicking here) to ask about group discounts or to schedule your team for a private or tailored workshop.

Your Investment: The private workshop price per participant is $625 per person.

Face-to-Face Workshops

This page details the online-anytime workshop, but similar content is also available in a classroom options.

  • Classroom Timeframes: The classroom version is available in full-day and half-day options.
  • Classroom Content: The classroom versions present most but not all of the key concepts presented in the online Gold-Certification version, but do not include readings, nor as many discussions, nor as many practice opportunities, nor the credentialing assessments.
  • Option for Hybrid Blended Learning: If you want, we could create a hybrid version, with an initiating classroom experience followed by an online experience that would include the content, discussions, practice opportunities, and Gold-Certification credentialing available in the fully online version.
  • Contact Will to Plan for Face-to-Face or Hybrid Options: Contact Will Thalheimer (by clicking here).

To Learn More about the Face-to-Face Version: Click here.


Those successfully completing the workshop will almost certainly exhibit these behavioral tendencies:

  • A healthy skepticism about traditional learner surveys.
  • A heightened ability to diagnose the many problems of traditional learner-survey questions.
  • A clear sense of the research on traditional learner surveys.
  • A clear point of view on the limitations of Likert-like and numeric scales.
  • A fundamental appreciation on how well learners are able to diagnose their own learning.
  • A realistic sensitivity about what learner surveys can do—and what they can’t do.
  • An increased ability to avoid falling for improper vendor arguments for poorly-designed learner surveys.
  • A strong belief that learner surveys should NOT be our only source of feedback.
  • A profound sensitivity to how the wording of answer choices affects responding.
  • A clear sense of the process required to build a new learner survey.
  • A strong motivation to champion improved evaluation practices within his/her organization.
  • An unwavering goal of using learner survey questions to focus on learning effectiveness, not just learner satisfaction and course reputation.
  • An ability to begin the process of writing improved learner-survey questions.
  • A tested competence in making beneficial decisions about learner-survey design, deployment, and improvement.

Clarity on Expectations: The workshop will lay the foundation for writing improved learner-survey questions but will not, by itself, make participants expert question writers. Guided and iterative practice with extensive coaching is required for true expertise. Those who are successful in this workshop, will almost certainly be able to write significantly better questions than are found on traditional smile sheets, but they will not yet be experts. Participants who are successful can graduate to the next level of certification, the Master Certification—where guided, iterative practice, and one-on-one coaching are provided.